![]() What it means: Typically, this means the Company field is blank in the Ship From Location used for the shipment. ExternalClientError: Missing or Invalid CompanyName What it means: Typically, this means there is an account-related issue that must be addressed by our support team.Įrror: There was an issue with the request to the module. For example, if the order had to be split into three shipments, you would generate three labels.Įrror: The Shipper's shipper number cannot be used for the shipment Once each shipment has only 100 customs declarations, you can create a label for each shipment. To do so, you’ll need to split the order until each shipment in the order has 100 customs declarations or fewer. What to do: If you have more than 100 customs declarations, you must separate them into groups of 100 or fewer to process. Attempts to send 101 declarations or more will result in an error. What it means: UPS can accept up to 100 customs declarations. Review the Shipping Prohibitions & Restrictions for further details. Violation of these restrictions may result in your ShipStation account being banned from using UPS from ShipStation. It is the shipper's responsibility to ensure their shipments do not violate these UPS guidelines. UPS has set forth specific restrictions on goods shipped using UPS from ShipStation. Prohibited items, restrictions, and dangerous/hazardous goods: UPS from ShipStation does not currently provide free shipping supplies. ![]() See the UPS® Tariff/Terms & Conditions of Service – United States PDF for more information. UPS® Standard shipments to Canada incur a fee based on Customs Brokerage Rates. If you require a manifest for record-keeping purposes, you can create a generic shipment manifest by going to Insights > Reports > Shipping Manifest and running the report for your UPS shipments. As a Certified UPS Partner, ShipStation submits all shipment information electronically to UPS when labels are created, so no End of Day process or PLD form is necessary. UPS End of Day forms (also known as PLD forms) are not available in ShipStation. UPS may charge a fee to reroute or redirect a package. ![]() Most funds are credited back the same day but can take up to 21 business days to process. When you void a UPS from ShipStation label, the cost of the label will be credited back to your ShipStation Balance. If you attempt to do so, ShipStation will give the error "The shipment was not voided." You cannot void a UPS from ShipStation label once it has been scanned by UPS or if you do not use the label within 30 days. You can still print physical copies from the Forms column on the Shipments tab.Įnter dimensions and weights to your UPS Ground shipments take advantage of up to 77% discounted rates on qualified shipments. You do not need to contact UPS to enable it. See the UPS page on Saturday Delivery for more information and restrictions.įor international shipments, electronic customs forms are enabled by default. If this option is not selected, the package will not be eligible for a UPS Guaranteed Service refund, even if the estimated delivery date shows an estimated delivery on a Saturday. You must select this option to guarantee Saturday delivery. This will appear as an adjustment in your ShipStation Balance.Įnable this option for guaranteed package delivery on a Saturday. UPS allows you to request that the payor of the shipping charges be charged for taxes and duties instead of the recipient. Fees vary based on pickup type and frequency.īill Taxes and Duties to Payor of Shipping Charges options ![]() UPS will charge a fee for each scheduled pickup. Go to the Shipments tab and choose the Carrier Pickups option in the left-hand sidebar to schedule a one-time pickup directly in ShipStation.
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